Translations:Вступ до роботи з системою HMS/18/en

System – the HMS «Servio» hotel management system
Hotel, hotel enterprise – an enterprise that provides temporary accommodation services
LP Servio Loyalty Program – a loyalty system under which bonus and discount programs operate
Loyalty Cards – cards issued by the LP Servio program. Depending on the type of program recorded on the card, its use in the System varies:

• bonus component card – bonuses are accrued on the loyalty card for payment of hotel stays. Accrued bonuses can later be used for payment of accommodation services as well as for additional services;
• discount component card – a special price list is applied for accommodation and additional services, as well as discounts at partner companies (e.g., restaurants)
  

 Installation – a computer on which the HMS «Servio» software is installed. A single installation can process data from multiple hotels, but a hotel cannot be assigned to multiple installations

 Guest – a person staying in a room for whom a guest card has been created and a personal account opened. If multiple people are checked into a room but the personal account is opened for only one of them, all residents are considered guests

 Guest Profile – the guest’s personal data, including questionnaire information, identification documents, and guest preferences. A profile is completed for each person staying in a room. Profiles are stored in the database and attached to guests during subsequent stays

 Operator Company – the company from which the booking was made and with which contractual relations are generally established. The operator company may operate under a special price list, pay for guest accounts, and receive a commission. An operator company may also be a source company

 Source Company – the company from which the guest arrived

 Service Provider Company – a company that provides services to guests during their stay at the hotel. Services (accommodation, meals, housekeeping, etc.) may be provided by one or multiple companies

 Service Package – a service consisting of several different services combined according to certain principles. For example, the package service “Accommodation” includes “Accommodation” and “Breakfast”

 Base Currency – the currency in which all calculations in the hotel are carried out by default. The base currency for each hotel is set in the configuration file when adding the hotel to the System

 Price List Currency – the currency in which a service price is set in the price list. The price list currency may differ from the hotel’s base currency